This used to be so easy. Screw em.
We’re getting back in touch because we need a bit more info to keep your account working.
Because of the way we’re regulated in the EU, we’re required by law to collect this additional information from you. Unfortunately there’s still a bit more we need to complete the process.
Here’s what you need to know:
The button below will take you directly to Wise to provide us with the documents requested
Provide the information we need — we may ask for your photo ID, proof of address and some other personal details
No drivers licences are accepted - the best photo ID will be your passport
Make sure your proof of address document is no older than 3 months - see how Wise verify your address
That’s it — as soon as we verify your information you’re all set
How does Wise verify my address?
We might ask to verify your address when you use Wise. We’re a financial institution, so we need to know who’s using our service and where they live. It helps us combat money laundering, and keep everyone’s money safe.
When we verify your address, we ask you to share a document that has the same address that you have on your Wise account.
Documents we accept
We’ll ask you to provide a high quality photo or scan of a document showing your valid address. It should show:
Your full name: must match the name on your Wise account
Your full personal address: must match the address on your Wise account
Date of issue
A logo, or clear name of the sender: like your bank, your local authority, your utilities provider, etc
The nature of the document: like the type of bill, subject of the letter, etc
A valid proof of address document can be:
Utility bills: gas, electric, or landline phone (no mobile phone bills)
A bank or credit card statement (photo/scan of a physical letter or PDF of statement)
A council tax bill, or a HMRC notification
Vehicle registration or tax
Photo driving licence showing your address and expiry date
Any other government or financial institution-issued document
Important information to note:
Your bank statement, utility bill or council tax bill cannot be older than 3 months
You can also submit a document from a Local Authority or FCA authorised institution which was issued within the last 12 months. For example, a yearly council tax bill or a letter confirming the opening of a bank account
Your address cannot be a PO Box, as this will not be accepted
If we have requested an ID document and an address document, these must be separate documents
The address proof must be issued to your personal address. We cannot accept address proofs that have been issued to a business
If you live in a country that recognises both registered addresses and residential addresses, please use your residential address on your Wise account.
If we don’t hear back from you before 11 October 2023 your account will be suspended and you won't be able to send, spend or receive money with Wise.
After that, you’ll still be able to give us this info to verify. When we’ve done that, your account and card will start working again
How can I tell this email is from Wise?
So you know this isn’t a phishing email, you’ll also find this link in the Inbox in your Wise account. You can use the link from this email or the inbox message.
We’re really sorry about this. With your help, we can keep your Wise account working normally.
The Wise Team